FAQ — SUCCESSFUL SUPPeR

DOES SUCCESSFUL SUPPER OFFER RETURNS?

If you are not happy with your item, you may return your undamaged and unused purchase within 14 days. The customer is responsible for shipping charges associated with returning a non-damaged item.

Any claim must be submitted within 14 working days following the receipt of the product. For any returns, the customer must first contact customer service via email at hi@successfulsupper.com to inform them of the decision to exercise their right of withdrawal.

The Product must be returned with a tracking number to:

Successful Supper
Leipziger Straße 61
10117 Berlin
+49 173 6543521

WHEN WILL MY ORDER SHIP?

We aim to ship all orders within three business days of purchase. Please note that during busier times, your order may take slightly longer to dispatch. We appreciate your patience.

Shipping costs are calculated at checkout. Your order will be shipped with DHL Parcel services.
Please note that for now WE ONLY SHIP WITHIN GERMANY until further notice.

HOW CAN I TRACK MY ORDER?

Please refer to your order confirmation. We provide a tracking number so that you can check the delivery of your package on DHL.

WHICH PAYMENT METHODS ARE ALLOWED?

You can make payments through various methods available in our online shop. We currently accept Visa, Mastercard, Paypal as payment methods. If you have any specific payment-related inquiries, feel free to reach out to our customer support team for assistance.

The credit card payment is processed in collaboration with Stripe Payments Europe Ltd.

It's important to be aware that Stripe may conduct a credit assessment and has the right to refuse the credit card payment method if the credit check is negative. Feel free to explore alternative payment methods if needed. If you have any questions, contact us at hi@successfulsupper.com

WHAT SHOULD I DO IF MY ORDER IS DAMAGED OR MISSING?

Please email us at hi@successfulsupper.com within 48 hours of delivery. All claims for damaged items or omissions must be made within 48 hours of delivery.

CLEANING INSTRUCTIONS
HOW SHOULD I CARE FOR MY SUCCESSFUL SUPPER PRODUCTS?

Please refer to our cleaning instructions page for specific information and use.

DO YOU OFFER GIFT WRAPPING?

Yes, if you have specific requests for your gift, please send us an email at hi@successfulsupper.com

GENERAL INQUIRIES

For any general inquiries, we welcome your questions and are here to assist you. Whether you’re seeking information about our products, shipping processes, or any other aspect of our service, feel free to reach out. You can contact our customer support team at hi@successfulsupper.com

CAN I STOCK SUCCESSFUL SUPPER PRODUCTS IN MY BOUTIQUE OR STORE?

For wholesale inquiries, please contact us at hi@successfulsupper.com